Lincolnshire Rural Support Network

LRSN Marketing Privacy Notice

WHAT IS THE PURPOSE OF THIS DOCUMENT?

LRSN is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR).

LRSN is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice applies to all our contacts on our database. We will be updating this notice over the next few months, but if we do so, we will provide an updated copy of this notice as soon as reasonably practicable on our website www.lrsn.co.uk.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under the data protection legislation.

DATA PROTECTION PRINCIPLES  

• We will comply with data protection law. This says that the personal information we hold about you must be:
• Used lawfully, fairly and in a transparent way.
• Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
• Relevant to the purposes we have told you about and limited only to those purposes.
• Accurate and kept up to date.
• Kept only as long as necessary for the purposes we have told you about.
• Kept securely.

THE KIND OF INFORMATION WE HOLD ABOUT YOU

• Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
• There are “special categories” of more sensitive personal data which require a higher level of protection.
• We may collect, store, and use the following categories of personal information about you:
• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
• Photographs.

HOW IS YOUR PERSONAL INFORMATION COLLECTED?

• When you visit our website
• When you engage with us on social media.
• When you donate to Just Giving via our website
• When you contact us by any means with queries, complaints etc.
• When you ask one of our personnel to email you information about a service or event, or how you can support us
• When you book any kind of appointment with us or book to attend an event, for example our Charity Golf Day.
• When you choose to complete any surveys we send you.
• Any individual may access personal data related to them, including opinions. So, if your comment on social media includes information about an LRSN personnel, it may be passed on to them if requested.
• When you fill in any forms. For example, if an accident happens at the Livestock markets, a member of staff may collect your personal data.
• When you’ve given a third-party permission to share with us the information they hold about you.
• We collect data from publicly-available sources (such as Newspaper reports) when you have given your consent to share information or where the information is made public as a matter of law.

HOW WE WILL USE INFORMATION ABOUT YOU

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• With your consent, we will use your personal data, to keep you informed by post, email, web, telephone about our charity’s business, services and events
• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
• To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

You are free to opt out of hearing from us by any of the above channels at any time.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DATA SHARING

• We may have to share your data with third parties, including third-party service providers and other entities in the group.
• We require third parties to respect the security of your data and to treat it in accordance with the law.
• We may transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

Why might you share my personal information with third parties?

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal information?

“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers: IT services, Mideas, Just Giving, Social Media.

How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible restructuring of the Charity.  In this situation we will, so far as possible, share anonymised data with the other parties before the restructuring completes. Once the restructuring is completed, we will share your personal data with the other parties if and to the extent required under the terms of the restructure.

We may also need to share your personal information with a regulator or to otherwise comply with the law.

DATA SECURITY

We have put in place measures to protect the security of your information. Details of these measures are available upon request.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

DATA RETENTION (How long will you use my information for?)

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from the charity. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION  

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Your rights, in connection with personal information

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data Protection Officer in writing.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

RIGHT TO WITHDRAW CONSENT  

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

DATA PROTECTION OFFICER OR DATA PRIVACY MANAGER

We will appoint a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the Project Manager. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

CHANGES TO THIS PRIVACY NOTICE  

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact the Project Manager Alison.twiddy@lrsn.co.uk.

Mission statement: To harness the human and financial resources available to improve social and mental wellbeing of individuals in rural Lincolnshire, in particular, but not exclusively, through the provision of information and support.

We Listen

We provide a listening ear in times of crisis, anxiety and stress

We serve others

We are committed to delivering a service which is responsive, non-judgemental and confidential and treats all those using it with fairness and equality

We reach out

We maximise opportunities to make our service accessible by offering multiple and varied pathways in line with customer need

We care

We provide a caring and compassionate service to understand, help and advocate on behalf of those in need

We value people

We act in ways that respect the dignity, uniqueness and intrinsic worth of every person; those whom we serve, our supporters, our donors, our volunteers, our staff and all those we work with

We strive for excellence

We are constantly evolving and developing to build our skills to maintain and improve the service we provide

We are a registered incorporated charity set up in 1999.

What it costs to run LRSN

Our annual running costs are currently running at approximately £101,000 but will rise to about £120,000 to enable our services to be expanded by 2018.

Running Costs explained:

Charitable costs

Click here to download our annual report.

Click here to download our annual accounts.

Significantly nearly everyone within LRSN is a volunteer. We currently have 36 volunteers in the roles of Patrons, Directors, Caseworkers, Helpliners, Healthcare and our marketing group PIPs.

Patrons: We currently have 8 Patrons including honorary posts fulfilled by Lord Lieutenant of Lincolnshire, High Sheriff of Lincolnshire and the Bishop of Lincoln.

Directors: We currently have 11 Trustee Directors who meet four times a year with an Annual General Meeting in October. Each Trustee Director serves for a period of 3 years before the review of their appointment.

Volunteers: We currently have approximately 29 organised into three main groups - Caseworkers, Helpliners and PIPS (Promotion, Ideas and Publicity).

Staff: The Project Manager manages a team of 5 part time staff and the volunteers

Working With: Nottinghamshire Rural Support, Lincolnshire Chaplaincy Service, Lincolnshire Agricultural Society, Woldmarsh Producers Ltd., Lincolnshire and Nottinghamshire Air Ambulance Charitable Trust, NFU, YFC, RABI, Macmillan, Lincolnshire and Rural Community Fund, Louth Livestock Market, Newark Livestock Market, Spalding Auction.